Support team

Rachel is our practice manager and joined The Veterinary Hospital and Surgery in January 2017. She enjoys all aspects of her role, especially looking after the whole team. Outside of work she loves spending time with her family and keeping her two Terriers out of mischief.

Lorraine is the practice administrator based at Lowestoft. Outside of work she is keen and experienced in DIY, a qualified reflexologist (the human kind), loves animals and enjoys living in the countryside.

Ann started with The Veterinary Hospital in November 2005 as a receptionist and then became head receptionist a couple of years later. She absolutely loves her job and all aspects of it. Ann says her work colleagues are the best of the best and likes that they always help each other out on a daily basis. Her spare time is spent with family and friends and the other loves in her life: Ava the dog and Alfie the cat.

Jana has worked at The Veterinary Surgery since January 1999. She enjoys meeting the clients and their pets and getting many a kiss from them both, as she has a great rapport with everyone. Jana has two dogs and a chicken who was rehomed from the vets.

Katie has worked for the Veterinary Hospital in Gorleston since 2012, but took a break to have her daughter. She returned to us part time to do the admin work including debt and insurance claims. In her time off work Katie loves spending time with her husband, baby and her lovely Golden Retriever, Ralph.

Jodie is one of our Gorelston receptionists. She started working with us in 2016. Jodie loves being on the front desk interacting with the clients and their pets. When she is not at work she enjoys walking her two dogs, Parker and Princess. She also has a cat that she rescued from the Cats Protection.

Donna works as one of our receptionists at the Gorleston branch; she loves meeting the clients and their pets especially having numerous cuddles with the new puppies that come in. Outside of work Donna enjoys long walks in the woods with her two naughty Labradors named Willow and Lexi as well as spending time with her family.

Edith works as a receptionist and joined the practice in 2014. She enjoys her job, meeting the clients and their pets. It gives her self-satisfaction that she can help in some small way in the care of their pet when needed. Edith enjoys spending time with her three pets and outside of work her hobbies are crafting, reading and many others.

David deals with all maintenance related issues in both our Lowestoft and Gorleston practices, ensuring smooth running of both branches. He has been part of the team for 20 years. Outside of work David enjoys DIY and has recently started welding art. He is also currently undertaking the restoration of his camper van. David and his wife have the pleasure of owing a gorgeous Chihuahua called Alfie.

Christine has been the cleaner at The Veterinary Surgery since 2015. She loves her job which is perfect for fitting in around her crazy family life with three busy children, two cats (one of which she rehomed from the practice within months of starting here), two cockatiels, and many fish... oh, and a husband!

Gemma has recently joined our team as our Dog Groomer. She brings with her nine years of experience and a great deal of knowledge. Gemma spent three years training with City and Guilds and gained a Level 2 and 3 qualification in Dog Grooming.

She is very passionate about dog grooming, loves working with all different breeds and enjoys a challenge with animal behaviour. Gemma takes great pride in her handling techniques and attention to detail with her styling and is very attentive to the customer’s needs. As well as Dog Grooming, Gemma has a great interest and takes part in dog shows either by competing or judging.