We are a small animal hospital in Gorleston and a small animal practice in Lowestoft, first established in 1984. We are passionate about animal care and our skilled team of veterinarians and vet nurses are dedicated to providing the highest quality care for your animals. Because we love animals and strive to provide excellent continuity of care, we are open six days a week and provide our own 24-hour emergency care at our Gorleston Hospital.
Rachel is our practice manager and joined The Veterinary Hospital and Surgery in January 2017. She enjoys all aspects of her role, especially looking after the whole team. Outside of work she loves spending time with her family and keeping her two Terriers out of mischief.
Lorraine is the practice administrator based at Lowestoft. Outside of work she is keen and experienced in DIY, a qualified reflexologist (the human kind), loves animals and enjoys living in the countryside.
Head Receptionist at Gorleston
Ann started with The Veterinary Hospital in November 2005 as a receptionist and then became head receptionist a couple of years later. She absolutely loves her job and all aspects of it. Ann says her work colleagues are the best of the best and likes that they always help each other out on a daily basis. Her spare time is spent with family and friends and the other loves in her life: Ava the dog and Alfie the cat.
Jana has worked at The Veterinary Surgery since January 1999. She enjoys meeting the clients and their pets and getting many a kiss from them both, as she has a great rapport with everyone. Jana has two dogs and a chicken who was rehomed from the vets.
Katie has worked for the Veterinary Hospital in Gorleston since 2012, but took a break to have her daughter. She returned to us part time to do the admin work including debt and insurance claims. In her time off work Katie loves spending time with her husband, baby and her lovely Golden Retriever, Ralph.
Jodie is one of our Gorelston receptionists. She started working with us in 2016. Jodie loves being on the front desk interacting with the clients and their pets. When she is not at work she enjoys walking her two dogs, Parker and Princess. She also has a cat that she rescued from the Cats Protection.
Megan is one of the Gorleston receptionists and started with us in 2017. Ever since she was little she wanted to work with animals; she enjoys helping clients with their animals and cuddling all the dogs and cats. In her spare time Megan enjoys looking after and competing in regular competitions with her horse, Dolly and socialising with friends and family.
Donna works as one of our receptionists at the Gorleston branch; she loves meeting the clients and their pets especially having numerous cuddles with the new puppies that come in.
Outside of work Donna enjoys long walks in the woods with her two naughty Labradors named Willow and Lexi as well as spending time with her family.
Edith works as a receptionist and joined the practice in 2014. She enjoys her job, meeting the clients and their pets. It gives her self-satisfaction that she can help in some small way in the care of their pet when needed. Edith enjoys spending time with her three pets and outside of work her hobbies are crafting, reading and many others.
Fliss has worked at The Veterinary Surgery since 2010. She enjoys helping all the clients and having cuddles with their pets, helping them as much as she can. She has her own dog called Sasha and when not at work she likes to spend time with all her family and going for walks with her dog.
David deals with all maintenance related issues in both our Lowestoft and Gorleston practices, ensuring smooth running of both branches. He has been part of the team for 20 years. Outside of work David enjoys DIY and has recently started welding art. He is also currently undertaking the restoration of his camper van. David and his wife have the pleasure of owing a gorgeous Chihuahua called Alfie.
Christine has been the cleaner at The Veterinary Surgery since 2015. She loves her job which is perfect for fitting in around her crazy family life with three busy children, two cats (one of which she rehomed from the practice within months of starting here), two cockatiels, and many fish... oh, and a husband!
Kerry-Ann is the cleaner at our Gorleston practice. She started with us in July 2017. Kerry-Ann is quite often heard chatting away to the animals whilst she goes about her daily cleaning routine. Outside of work she enjoys arts and crafts and spending time with her two cats, Shadow and Sherlock.